Terms and Conditions

Arrival and Departure

Check-in time is from 2:00pm. Please advise us of your expected arrival time if self-driving, or flight details if you require airport transfers.

Check-out time is prior to 10:00am. Late check-out is by request only, and dependent on occupancy levels. Fees may apply.

Payment

We accept cash, Mastercard, Visa and American Express. All card transactions incur a 1.5% surcharge except when the card is inserted and savings or cheque accounts are selected.

Credit Card Surety / Security Deposit

It is a condition of tenancy that the occupant provides a valid credit card pre-authorisation to The Cambridge and agrees to allow any cost for which they are liable under the tenancy to be levied against this credit card. Including but limited to charges for extra cleaning, damage or breakages.

Where a credit card is not available, a minimum cash deposit of $200 will be required.

Children

Persons up to 15 years of age are considered children, and are not permitted to stay in a room without an adult. Persons aged 16 years and over are classified as adults, incurring extra person charges.

Security

While the safety and security of our guests is a high priority, The Cambridge takes no responsibility for items/vehicles lost or stolen. Please ensure rooms/vehicles are properly locked and any valuables kept out of sight or secured in your in-room safe.

Identification

Please note that photo identification may be asked for and/or copied during the check-in process.

Servicing

Rooms are serviced (including linen change) every third day. Please see reception if clean towels or more bathroom amenities are required. Rate of servicing may increase depending on time of year.

Indemnity and Travel Insurance

The Customer releases and indemnifies The Cambridge from any liability, loss or damage, of any nature, that may occur to the Customer, The Cambridge or any other person (including but not limited to persons departing on the same product or utilising the same accommodation booked). Such liability, loss or damage may include (but is not limited to) all costs, losses and expenditures arising from the Customer’s use or participation in the product, any cancellation of the product, or any injury, illness or death of the Customer or any person.

Our remote and unique locations make for the perfect holiday destination. It is important to note that travelling to our region comes with risks that are out of our control, and yours. For this reason, we highly recommend that all of our guests purchase travel insurance prior to travelling. Please take the time to review your travel insurance policy to ensure that you are covered in the unlikely event that your travel plans are disrupted due to weather, theft or acts of God.

Room Allocation

Occupancy of a specific room number or area is on request only. The Cambridge will endeavour to fulfil requests, however, cannot guarantee a specific room.

Relocation

Under exceptional circumstances The Cambridge reserves the right to relocate a booking to a suitable alternative of similar type.

Occupancy Limits

The Cambridge room maximums are stated at time of booking. The number of occupants must not exceed that which is expected for the bedding – Queen/King: 2 people, Single: 1 person. The Cambridge reserves the right to adjust occupancy limits.

Quiet Times

All visitors are required to respect the rights of others to enjoy The Cambridge at all times, and to observe a “quiet” time of 11pm to 5am in all areas. Times may vary due to special events.

Breach of Terms and Conditions

Any breach of the terms and conditions by the registered guest, other occupants or their guests may result in immediate cancellation of the tenancy without refund.

Cancellation Policy

Written notice of cancellations must be provided for all bookings except for those cancelled in person in which case appropriate identification will be required. Cancellations should not be considered actioned until the guest/agent has received confirmation from The Cambridge.

Cancellations within 0–7 days prior to arrival incur the full cost of accommodation.

Cancellation 8 days + prior to arrival do not incur any fees.

Amendment Policy

Written notice of alterations must be provided for all bookings except for those amended in person in which case appropriate identification will be required. Amendments should not be considered actioned until the guest/agent has received confirmation from The Cambridge.

Amendments within 0–7 days prior to arrival incur a one-night fee or cost of each night cancelled, whichever is greater.

Amendments 8 days + prior to arrival do not incur any fees.

COVID-19 Policy

In accordance with The Cambridge's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our customers and visitors, our employees and the community at large from infectious diseases, such as COVID-19, that may be reduced by vaccinations. All customers, employees and visitors are required to be or have received their first two vaccinations by 31 January, 2022. unless reasonable accommodation is otherwise approved by any relevant authority or The Cambridge. Where a person is not in compliance with this policy, the person will not be granted entry to the premises. In such circumstances, The Cambridge's refund and/or credit policy may apply. Where the Customer is unable to utilise or participate in the product, or any part thereof, due to COVID-19 (or any other pandemic) border closures and or travel restrictions imposed by the applicable Government or other authorising body, The Cambridge, in its sole discretion, may offer to the Customer:

  1. a transfer of the product, or part thereof, to an alternative date within 12 months (or such longer period as is reasonable and determined by The Cambridge in the circumstances), which transfer option is subject to availability; or
  2. a credit, to the value of any monies paid, which credit will be transferable to another person and valid for travel within 12 months from the issue date (or such other longer period as determined by The Cambridge in its absolute discretion), provided that:
    1. any additional costs payable on the new product will be payable by the Customer in full at the time of booking;
    2. additional costs may apply for the product in future seasons; and
    3. the credit, or any balance on a partially used credit, is not redeemable for cash.